Privacy Policy

Regen and Restore® is committed to keeping the personal information of everyone who visits our website or our clinics accurate, confidential, secure, and private. This Privacy Policy describes our commitment to meeting — and exceeding — accepted privacy standards.

By using our website, submitting a form, calling our office, or booking an appointment at any Regen and Restore® location, including our Johnson City, TN clinic, you consent to the data practices described in this policy.

Information we collect

We collect information in a few different ways:

• Information you provide directly, such as your name, phone number, email address, mailing address, and, where applicable, billing or payment details, when you request an appointment or contact our clinic.
• Information collected automatically when you visit our website, including cookies, analytics data, and server logs.

We only use personal information for the purpose it was provided, and any additional use is disclosed on the page where it was collected. We may also collect general technical information, such as browser type, device type, or IP address, to help us maintain and improve our website and services.

How we use your information

We use your information to operate our website, schedule and deliver the services you request at our Johnson City clinic or any Regen and Restore® location, and to communicate with you about your appointment, care, or related follow-ups.

We may also use your contact information to let you know about other services that may be relevant to you, or to invite you to participate in surveys about your experience.

Regen and Restore® does not sell, rent, or lease patient or visitor information to third parties. We may disclose personal information without prior notice only where required by law, to comply with legal process, to protect our rights and property, or to protect the safety of our patients, staff, or the public.

Text messaging

If you opt in to receive text messages from our Johnson City clinic or the Regen and Restore® team, those messages may include appointment reminders, scheduling follow-ups, and related communications. Consent to receive texts is never a condition of purchase. Message frequency varies, and message and data rates may apply.

You can opt out at any time by replying STOP to any message, or by emailing [email protected]. Reply HELP for assistance. Text messaging opt-in data and consent are never shared with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages, and standard message and data rates from your carrier may apply.

Children under 13

We do not knowingly collect personal information from children under the age of thirteen without verifiable parental consent. If we learn that we have inadvertently collected such information, we will delete it promptly. Anyone under thirteen must have a parent or guardian's permission to use our website.

Unsubscribing or opting out

You may opt out of email or newsletter communications at any time by emailing [email protected] with your request. If you wish to opt out of communications from a third-party site linked from ours, you'll need to do so directly on that site.

Links to other websites

Our website may link to other sites. Regen and Restore® is not responsible for the privacy practices of any site we do not operate. We encourage you to review the privacy policy of any site that collects your personal information.

Security

We take reasonable physical, procedural, and technical precautions to protect personal information from loss, misuse, unauthorized access, disclosure, or modification. Our website uses Secure Socket Layer (SSL) encryption for the secure transmission of personal and payment information.

Sharing of personal information

We do not share, sell, or disclose your personal information or mobile opt-in data with third parties without your explicit consent, except where required by law. Your information is used solely for the purposes you have agreed to, and text messaging opt-in data is never shared with third parties.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our website or services after an update means you accept the revised terms. If we intend to use previously collected information in a materially different way, we will notify affected users by email before doing so.

How to contact us

Questions about this policy, or about how your information is handled at our Johnson City clinic, can be directed to us here:

Last updated: September 10, 2026